‘TAPAUfest 2026′ (the “Festival”) jointly operated by TAPAUASIA SDN. BHD. (1373279-K) (the “Event Organiser”) to be held at Chongkak Park & Resort (the “Festival Venue”) on 12th and 13th December 2026. These terms and conditions apply to the purchasers of tickets (“Tickets Holder”) to ‘TAPAUfest 2026’.
I) Ticketing and Entrance
1. All ticket sales are final. Tickets may not be cancelled, refunded for cash nor will exchanges be made under any circumstances except if the event is cancelled or postponed by the Event Organizer and in such a case, refunds shall be subject to the Event Organizer’s terms & conditions.
2. Children aged 12 and below must be accompanied by a parent or legal guardian at all times. The accompanying adult shall be fully responsible for the child’s safety and behaviour throughout the festival, including ensuring the comfort and experience of other attendees is not disrupted.
3. Ticket holders will need to redeem their tickets for festival wristtags in order to gain entry to the Festival.
4. Registration and festival gates open at 9:00am on both festival days.
5. The festival ticket does not include camping. Camping at Santuy Campsite is booked separately.
6. The ticket holder will need to produce the e-ticket/s (sent to their email after purchase) at the wristband redemption counter in order to redeem your wristband/s.
7. The Event Organizer may refuse entry to holders of tickets that are not genuine, purchased or acquired from unauthorized agents, or damaged.
8. Wristbands must be worn at all times and those found without wristbands will be asked to leave the Festival Venue. Festival goers are responsible for their own wristbands. Lost wristbands will not be replaced. Tickets and wristbands will NOT be reissued under any circumstances. Please also note that those who lose their ticket and or wristband at the Festival will be asked to leave the site or repurchase a ticket.
9. The ticket holder shall observe & comply with all event rules, prohibitions and directions given by authorized personnel of the Event Organizer.
10. The Event Organiser reserves the right to:
11. The Event Organizer reserves the right to cancel any tickets that have been resold or used by third parties in connection with other promotions, without a refund and the bearer of the ticket may be refused admission.
12. The Event Organizer reserves the right to add, withdraw or substitute artists and/or vary advertised programs, event times and audience capacity without any prior notice or compensation to ticket holder.
13. The Event Organiser reserves its rights to cancel the Festival at any time due to a Force Majeure Event, which in the Event Organiser’s sole discretion makes it logistically impossible to continue to operate the Festival. “Force Majeure Event” shall mean anything outside the Event Organizer’s reasonable control, including without limitation, fire, bad weather, damage to Festival venue caused by bad weather, rain, flood, drought, storm, lightning, act of god, explosion, sabotage, accident, labour dispute, council or police rulings or war.
14. The Festival will proceed rain or shine. December is the rainy season, and ticket holders are advised to come prepared. Open-air screenings at LAYAR, river activities and KEMBARA activities run only when weather and water levels are safe, and may be changed, delayed or cancelled without refund.
15. Updates and changes to the programme, including set times and weather alerts, will be announced on www.TAPAUfest.asia and @tapaufest.
III) Copyright and Intellectual Property
16. The ticket holder grants the Event Organizer (and its assignees) the right to include the ticket holder’s image, likeness, actions, and statements in any live or recorded audio, video, film, webcast, stream, or other transmission, exhibition, simulcast, or reproduction made of, or at, the Festival in any medium or context for any purpose, including commercial or promotional purposes, without further authorization or otherwise.
17. The Event Organizer retains all webcast/Internet rights to the Festival. Any live streams or broadcasts, whether for Internet or otherwise, from the Festival must be specifically agreed to in advance with the Event Organizer. No one may transmit, broadcast, or communicate any live audio or audiovisual images from Festival site without the Event Organizer’s prior written permission. Even if you are a performer or sponsor, the broadcasting, displaying, or communicating any live audio or audiovisual images (whether for personal, commercial, or other use) is expressly prohibited, without the prior written permission of the Event Organizer.
IV) Safety, Loss and Damage
18. Ticket holders consent to have medical treatment that may be deemed advisable in the event of an injury, accident, or illness during the Festival and affirmatively releases the Event Organizer and all persons participating in such medical treatment from all responsibility for any such actions.
19. Ticket holders accept the risks and dangers inherent in a music Festival including without limitation the risk of serious injury and death, and ticket holders acknowledge that it is their responsibility to take steps to protect their own safety and handle challenging situations that may present themselves. If you choose to attend the Festival, you do so at your own risk, waiving and forgoing any right to make any claims for loss and injury.
20. Ticket holders must not cause damage to, improperly use, remove, steal or tamper with any public facility or Festival infrastructure (“Festival Property”). Ticket holders agree and are fully liable for any loss or damage to Festival Property or other damage caused.
21. To the fullest extent permitted by law, the Event Organizer does not accept liability of any nature for the acts, omissions or default of the Event Organizer or of any third parties providing services in connection with the Festival or any liability for any death, injury, damage, loss, delay or additional expenses which may be incurred by ticket holders at or in association with the Festival.
22. The Event Organizer will not be held responsible whatsoever for any loss or damage to any property (including without limitation personal property such as tents, cars, bags, money or other personal items) brought to or purchased at the Festival, including property which is left on the Festival venue following an emergency evacuation.
23. The Event Organizer does not accept liability for any injury, damage, loss, delay or additional expenses which may be incurred by ticket holder/s as a result of a Force Majeure Event (defined above in clause 13), cancellation of the Festival due to a Force Majeure Event or shortening of the Festival due to a Force Majeure Event.
